SHIPPING INFORMATION 

Shipping Times: We give first priority to expedited orders, with ground orders receiving lower priority. Generally, most orders will be shipped the same or next day. If your order is expected to be delayed in shipping, we will notify you via e-mail or telephone. Please note that we do not ship items on Saturday or Sunday, so orders placed on either of those days will not ship until, at the very earliest, Monday.

3-Day means 3 business days (day of shipment does not count), 2-Day means 2 business days (day of shipment does not count), and Overnight means next business day. Place your expedited order by12 PM EST Monday thru Friday and it will ship same day. If you place your expedited order after12 PM EST it will ship the next business day. Ground/Economy orders can take 1-3 days to ship. Orders may be subject to verification which may result in delayed shipping.

Receiving Time:Please be aware that shipping time refers to BUSINESS days and does not include weekends. We have no control over your order once it has been shipped. We are not responsible for delays in shipping due to the carrier. Claims for timely delivery must be taken up with the courier service.

Shipping Carriers: We always try to honor your request for a specific shipping carrier. That being said, even though you may not have chosen USPS, we sometimes ship USPS to save money on shipping and keep your shipping costs down. If for any reason you cannot accept USPS deliveries at your location, please let us know on your order notes.

FedEx may require a signature even if we request otherwise. For example, if you live in an apartment without a doorman, FedEx may require a signature. If this is a concern, be sure to deliver to an address where someone will be around to sign.

OVERSIZED PACKAGES: If for some reason your package is really, really big, we may email you a quote for shipping that differs from the numbers you see during check out. We won't ship your order until we get your approval regarding the new charges.

International Orders: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

The United States Postal Service does not have the ability to track international packages (including shipments to Canada). Just to reiterate, under the circumstances described the tracking is out of our hands so don't get mad at us if we cannot give you the exact location of your package.

First Class Mail traditionally takes a lot longer than Priority Mail, usually around 3 weeks if everything goes well. Often with First Class Mail you will not see any updates after it leaves the US until it is actually delivered.

So sorry, but we CANNOT ship internationally to Indonesia, Malaysia, or Singapore. Please don't hate us.

Military Personnel Orders: We love the military and are more than happy to ship to APO and FPO addresses thanks to our good friends at the US Postal Service.

Shipping to PO Boxes: We are the best shippers in the world and we are more than happy to ship to a PO Box on most orders. If we cannot ship to your PO Box, we will contact you immediately for a physical address.

Damaged/Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We are not responsible for mis-shipments, damage, or shipping errors not reported to us within 48 hours of delivery.

Incorrect Shipping Address Given: If you give us a delivery address that is incomplete or requires correction by the delivery company (UPS, Fed Ex, United States Postal Service, DHL, etc.), you will be charged the correction fee (charged by the shipping company - usually $10 - $20, depending on the shipping method). If you give us an address that is not a deliverable address, you will be charged for the shipping and the return shipping plus a return/re-stocking fee on the merchandise.

Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time. We are not responsible for orders lost by the shipping courier if we are not alerted by you within the courier's time limits.

Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible. If your order has already shipped, your order does not qualify for cancellation, and, if returned, will be charged all applicable return fees.

Items Out of Stock: If you order an item that is temporarily out of stock, we will contact you either by e-mail or by phone. If an item is currently out of stock, we can generally get a replacement item in 2-3 business days.

Credit Card Chargebacks: Please note that if you initiate a chargeback on your credit card, and the credit card company declines the chargeback, you will be charged a $35 fee.

Sales Tax: We are forced to charge Sales Tax at the rate of 7% for all orders shipped to any address within the state of Georgia.